Refund Policy

Retainers and deposits

All retainers or deposits are non-refundable because your event date and time are reserved once payment is received.

Cancellation by client

If the Client cancels more than 14 days before the event, any payments made beyond the non-refundable deposit may be refunded. If the Client cancels within 14 days of the event, all payments made are non-refundable.

Date changes

One event date change may be allowed at Proven Memories’ discretion, subject to availability and written approval. If the new date is unavailable, the cancellation policy applies.

Non-refundable situations

No refunds will be issued for reduced booth usage, low guest participation, venue delays, schedule changes, early shutdown requested by the Client, or loss of venue power or internet not caused by Proven Memories.

Service failure

If Proven Memories is unable to provide the booked service due to a cause within our control, including major equipment failure without reasonable replacement, liability will be limited to a partial or full refund of the affected services.

Refund processing

Approved refunds will be processed to the original payment method within 7 to 14 business days unless otherwise agreed in writing.